FAQ
Answered.

Fill in our commission request form or message us directly on Instagram or Snapchat. Tell us what you're looking for — dial colour, case style, strap, budget — and we'll get back to you within 24 hours with a full quote. No payment needed until you're happy with the quote.

Build times vary depending on parts availability and how complex the build is. We'll give you an estimated timeline when we send your quote and keep you updated throughout the process.

Absolutely. If you've seen a watch style you love — whether it's from our gallery or somewhere else online — send us a reference photo and we'll do our best to recreate it or build something inspired by it. The more detail you give us, the better.

Small changes may be possible early in the build process, but once parts have been ordered or work has begun it becomes difficult. Please try to finalise all details before approving your quote. If you need to make a change, contact us as soon as possible and we'll do our best to accommodate.

We'll send you a full quote before any payment is required. Once you approve it, a deposit is due to begin the build — the exact amount is agreed at the time of your quote. The remaining balance is collected before your watch is dispatched. All payments are via bank transfer and full details are provided with your quote.

We currently accept payment by bank transfer only. Full details will be sent with your quote. We do not store any card or financial information.

If you cancel before any work has started your deposit will be refunded in full. Once work has begun or parts have been ordered, the deposit is non-refundable as costs have already been incurred. Please see our Returns & Refunds policy for full details.

We build a wide range of Seiko mod styles — Datejust style, GMT style, Daytona chronograph style, custom Arabic dial builds, his & hers sets, and more. Browse our gallery for examples. If you have something in mind that you don't see there, just ask — we're always up for new challenges.

We use quality movements suited to each build — this varies depending on the watch style and your requirements. We'll always tell you exactly what movement is going into your build as part of the quote process so you know what you're getting.

MHI Customs builds are custom Seiko modifications — they use Seiko-based components and movements assembled into custom cases and dials. They are not factory Seiko watches. Every build is clearly sold as a custom Seiko mod, not an original factory timepiece.

Yes — matching sets are something we love building. We can create a coordinating pair with the same dial colour and style, scaled to different case sizes. Check out the His & Hers set in our gallery for an example.

We offer free tracked shipping across the UK. We can also ship internationally — just let us know your location when you enquire and we'll include shipping costs in your quote.

Every watch is carefully packaged before dispatch to make sure it arrives in perfect condition. We take packaging seriously — your build deserves to arrive looking as good as it was made.

Yes — every MHI Customs build comes with a 1-year warranty covering manufacturing defects and movement faults. The warranty does not cover physical damage, water damage from misuse, or modifications carried out by third parties. See our Terms & Conditions for full details.

Because every build is made specifically to your order, we are unable to accept returns on bespoke commissions unless the item is faulty or wasn't built to the agreed specification. If there's an issue with your watch, contact us straight away and we'll put it right. See our full Returns & Refunds policy.

Contact us at mhicustoms@outlook.com with a description and photos of the issue. We'll get back to you within 48 hours and arrange a repair, replacement, or refund depending on the situation.