Privacy Policy

1. Who We Are

MHI Customs is a UK-based watch modification business. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

You can contact us about data matters at: mhicustoms@outlook.com

2. What Data We Collect

We may collect the following personal information when you use our website or contact us:

• Your name and contact details (email address, phone number)
• Your delivery address for shipping orders
• Details of your commission or order (watch preferences, budget, correspondence)
• Email address if you sign up to our newsletter or watch drop notifications — this is stored securely via Brevo and used only to send you MHI Customs updates

3. How We Use Your Data

We use your personal data only for the following purposes:

• To process and fulfil your commission or order
• To communicate with you about your build
• To send you notifications about new watch drops (only if you opted in)
• To comply with our legal obligations

We will never sell your data to third parties or use it for any purpose you haven't consented to.

4. How We Store Your Data

Your data is stored securely. Commission enquiries submitted through our contact form are processed via Formspree and delivered to our business email. We retain your order details for up to 6 years in line with UK accounting requirements, after which it is securely deleted.

5. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, email us at mhicustoms@outlook.com.

6. Cookies

Our website does not use tracking cookies or analytics software. We do not use any third-party advertising trackers. Please note that Brevo, our email signup provider, may use cookies as part of their service when processing newsletter signups. You can find more details in their privacy policy at brevo.com.

7. Third Parties

We use the following third party services:

• Formspree — processes our contact form submissions. Their privacy policy can be found at formspree.io.
• Brevo (formerly Sendinblue) — we use Brevo to manage our email newsletter list. If you sign up to receive notifications about new watch drops, your email address will be stored securely by Brevo and used only to send you updates from MHI Customs. You can unsubscribe at any time by clicking the unsubscribe link in any email. Their privacy policy can be found at brevo.com/legal/privacypolicy.

We do not share your data with any other third parties.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the date it was last updated.